Skip to main content

Silversheet

在短短7周内开发医疗保健凭证软件,品牌和技术团队

Icon of a triangle with an exclimation mark in the middle

Challenge

Optimize the healthcare credentialing process, validate a prototype, design a brand, hire a team

Icon of a treasure map with four dots and an X

解决方案

Product Design Sprint, user testing, brand design, hiring

Icon of a location marker with five dashes coming out from the top

结果

产品验证,Web应用程序开发,品牌发布,团队成长

Image of Silversheet user interface

Who is Silversheet?

Silversheet正在彻底改变医疗服务提供者管理其设施的方式,并以医师凭证开头。

他们的凭证软件在美国500多个医疗机构,医生,医生组,健康管理团体和健康系统上供应超过500个。Silversheet平均每周节省凭证协调员19小时,允许医疗保健提供商专注于管理社区的最高级别。

Challenge

Physician credentialing issues are complex to solve.

Health practitioners and administrators must comply with numerous mandates specific to practice location, medical specialization, and facility type. Administrators often find themselves spending hours of their day sifting through piles of credentialing paperwork, instead of focusing on improving the patient experience at their facilities. Doctors, who rely on the credentialing process to provide care, feel overwhelming frustration over manually filling out pages of credentialing forms and waiting on administrators to process their paperwork. The legal stakes involved are also critical, as facilities face potential closures if each file is not correctly processed in a timely and compliant manner.

The founders of Silversheet identified this paperwork heavy process as a solvable issue impeding healthcare delivery in the United States. They set to develop software that healthcare providers could utilize to reclaim lost revenue, save time, and most importantly, focus on providing the highest level of care and patient experience.

Silversheet设计Sprint神器

解决方案

Working with thoughtbot’s team, Silversheet began a Product Design Sprint, translating three main pain points into product features for an early working prototype.

Silversheetcame to thoughtbot with 3 main credentialing pain points they wished to solve: identifying which documents were required, managing large amounts of paperwork, and making sure documents were up to date.

Prototype Validation and Application Development

Due to the complex nature of the problem, simply understanding which credentialing documents were required was a huge task in itself. By explicitly covering each and every aspect of credentialing, both Silversheet and thoughtbot teams were able to differentiate between which pieces of information were absolutely necessary and which were optional and could be covered at a later stage. They were also able to identify unknowns and potential risks in the project, which was essential for deciding what to test with users before jumping into code. After receiving an overwhelmingly positive response to their prototype from credentialing administrators, thoughtbot got to work on Silversheet’s web application.

使用敏捷,迭代方法,InsignBot能够每天提供多个版本的Silversheet的应用程序。使用Trello,Insignbot在Silversheet的产品负责人和开发团队之间创建了一个紧密的反馈循环。这允许团队不断改进产品并迅速提供更新。

设计一个品牌

User tests of Silversheet’s prototype also provided feedback around the design experience that allowed thoughtbot designers to refine Silversheet’s layout, flows, and overall branding. It was during this time that the name Silversheet was born. Together, thoughtbot and Silversheet developed a brand name and identity that was specific enough to be memorable, but also flexible enough to allow for future updates.

雇用一支球队

With their product quickly coming to life, Silversheet knew they wanted to hire full-time developers to continue thoughtbot’s agile process after their engagement ended. Their team created a job listing detailing their specific requirements and with the help of thoughtbot, began the process of building out a permanent development team. thoughtbot’s team helped with initial screenings, interviews, and walked candidates through a full-day pairing session at Silversheet to help determine if they were a fit. Using thoughtbot’s interview process and expertise in finding exceptional talent, Silversheet was able to hire two new developers to continue building out their product.

结果

通过Cantorbot的团队的支持,Silversheet能够通过用户测试,在短短7周内通过用户测试进行验证,验证其产品的产品愿景,验证其产品,并在短短7周内雇用2个新开发人员。

In the summer of 2018, Silversheet and their CEO Miles Beckett were both featured on Camparability’s “Best Companies in Los Angeles 2018” and “Best CEO in Los Angeles 2018” lists. In February 2019, Silversheet joined forces with AMN Healthcare, the leading provider of staffing and workforce management solutions in the healthcare industry. With the support of AMN and unparalleled resources at hand, Silversheet continues to expand their capabilities to improve healthcare delivery for all.

What does success look like for your project?

Baidu